Caron's Beach House Return Policies
Note: If your package has arrived Damaged, please see our Damage Policy Page for instructions and details.
Return Policy: Caron's Beach House strives to make your shopping experience memorable. We understand that sometimes a product does not meet our customers' needs and must be returned, and we want to facilitate this as best as we can. If your shipment does not meet your satisfaction, you may return your items for a full refund or exchange, less the original shipping costs.
- Return Requests MUST be initiated within 7 days of receiving items
- CBH will process the RA requests within 48 business hours of receipt, and will e-mail detailed shipping and return instructions to customers with the issued RA Numbers.
The following rules do apply:
- ALL Returns MUST have an RA number issued by Caron's Beach House - NO exceptions
- NO returns for Custom Ordered or Made to Order Home Decor Items (rugs, pillows, art, etc.) NO exceptions/please refer to product descriptions
- NO returns for Holiday or Seasonal Items
- NO returns on Clearance Items or Home Decor Items that have been marked as Non-Returnable
- All Return Requests MUST be sent to CBH within 7 days of receipt of product
- Home Decor Items may be returned up to 30 days after receipt of purchase, and must be in like-new sellable condition. "Sellable Condition" means that all returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. All rugs, lighting, pillows and items that come pre-packaged with factory labels must still have these INTACT. NOTE: If the item (s) are inspected and received by our warehouse, and are determined not returned in this condition, your return will not be accepted for return.
- Purchasers will be responsible for all return postage.
- Please note the reason for the return, and please make sure that the items are properly repackaged for safe shipment back to Caron's Beach House or to our approved vendor.
- CBH highly recommends sending your returns back to our warehouse fully insured for the cost of your items, and with trackable numbers.
- Credit for the item (s) will be issued after inspection of your return item(s) to our facility, or to our manufacturers' facility. Please allow 21 days for the return and refund to be processed. If your package arrives damaged, you will be directed to work with your shipping company to process the insurance claim.
- NOTE: The credit amount issued will be for the item(s) only, NOT the original shipping charge
- We cannot accept returns after 30 days.
Q: I returned an item, when can I expect the credit returned to my payment method?
A: Credit will be issued after inspection of your return items to our facility, or to our manufacturer’s warehouse. Note: If your package arrives damaged, you will be directed to work with your shipping company to process an insurance claim. Please allow up to 21 days after receipt of your return for your credit to be processed.
Q: I received my return/credit memo from Caron's Beach House, but the credit is not showing on my bank’s statement?
A: Our refunds are processed immediately upon your receipt of the automated return e-mail from the Caron's Beach House website. If the returned dollar amount is not showing in your bank’s statements, it may take a few days for your financial institution to process. Every bank is slightly different, and your amount may not show immediately.
My Package arrived Damaged or I Received the Incorrect Item?
We take great care and precaution in packaging items for shipping, but sometimes packages do arrive damaged. Or the wrong item may have mistakenly been shipped. Please let us know via e-mail within 2 business days of receiving your package if this happens.
All packages are insured, and we can easily correct the situation. We need our customers to contact us as soon as possible via e-mail as some of our items are shipped directly from the manufacturer, and we will need to give them sufficient time to re-ship your item and rectify the damage. We also have a very short time window in order to process any claims with our freight companies.
In order for CBH to quickly replace your damaged item or part, please accompany your e-mail request with the following items:
- Order Name
- Order Number
- Details and Images of the damaged items and any details about the condition of the shipping container (smashed box, etc.)
- DO NOT discard any of the packaging or items until directed to do so. In many instances, the freight carrier will want to pick up the damaged boxes and items.
- Please allow CBH 48 business hours to process the claim and have a resolution.
- Please allow 10 Business Days for replacement items to be shipped. Made to Order Items may take up to 14 business days.
- DO NOT ship anything back to CBH that is damaged, or a mis-shipped item, unless directed to do so by CBH. We will not refund shipping charges for returned damaged or mis-shipped items.
- E-Mail: support@caronsbeachhouse.com